Frequently Asked Questions

Our Offer.
We have the largest portfolio of printing products in Poland available online 24/7. We specialise in offset and digital printing. On our Website you can order, among other things, business cards, leaflets, notebooks, catalogues, offer folders, calendars and many other advertising materials produced in the highest quality. We also offer products in solvent technology, such as banners, mesh banners, foils, advertising stands. Rigid substrates (PVC, plexi, hips, Dibond and other boards) will be printed in UV technology. You can also order T-shirts, bags and advertising backpacks from us; we use direct digital printing (DTG) for marking advertising textiles.

For orders placed in our store, we provide additional services, such as: perforating, non-standard packaging and labeling of cardboard boxes, foreign shipments and others. To order an additional service, contact the Customer Service Office.

For some products such as business cards, folded flyers, one-sided posters, notepads without cover, letterhead, packaging paper, planners, deskpads or postcards you can also choose "cut to size" option. We will do this service free of charge based on the dimensions from "add files" subpage in "Orders" panel.

Of course. If you have not found the product you are looking for in our online offer, please send us an enquiry to: info@printendo.com or fill in the form available on the store's website. For this purpose, click on the "Have you not found the product?" icon which can be found on the subpage "All products". You will be redirected to a site where you will be able to place an enquiry and provide us with the parameters we need to determine the price and execution date for your order. If you place an enquiry on a non-working day, we will answer it on the second working day following the day off at the latest. We prepare offers for most enquiries within 48 hours of their submission. It can happen that it will take some more time to prepare a more complex quotation; in such cases we will certainly get in touch with you to let you know how much time we need.

Our Offer.
We have the largest portfolio of printing products in Poland available online 24/7. We specialise in offset and digital printing. On our Website you can order, among other things, business cards, leaflets, notebooks, catalogues, offer folders, calendars and many other advertising materials produced in the highest quality. We also offer products in solvent technology, such as banners, mesh banners, foils, advertising stands. Rigid substrates (PVC, plexi, hips, Dibond and other boards) will be printed in UV technology. You can also order T-shirts, bags and advertising backpacks from us; we use direct digital printing (DTG) for marking advertising textiles.

Proof, or a colour trial printout, is an additional service that we can do for you. An order for a digital proof will be carried out using a proper ICC profile. The profile stores data pertaining to colours possible to reproduce within a particular (offset or digital) printing technology. You can order a digital proof by clicking on the "Digital Proof" icon on the "All Products" subpage. The proofing process will be independent on the implementation of the main order and it will be sent separately.

You can also order your work to be printed according to a previous trial printout which will serve as an image maximally close to the target image which should be obtained on the printing machine in terms of colour fidelity. Such orders are realised as non-standard, based on an individual quotation.

Printouts are normally protected with dispersion or offset coating, except for works realised in the HP Indigo digital technology. Products can be additionally refined with gloss, matt or soft touch foil, or with UV varnish (entire product, or its selected elements) which will ensure durability and create an added visual value. All recommended refinement options are described with the products to which they pertain. If you are interested in a refinement option which is not available next to your selected product, ask a question by clicking on the "Have you not found the product?" icon which can be found on the "All products" subpage.

For each product we have provided only the names of materials that are most suitable for it. If you are not sure what to choose, order our paper sample pack. The sample pack includes all types of paper on our offer with printing options, and it is divided into nine different paper groups: uncoated (offset), coated (matt and gloss chalks), refinements (foils and varnishes), cardboards, blueback, wallpapers/photo wallpapers, synthetic paper, ornamental paper, and MultiLoft sheets. Each sheet of the sample pack contains information about products ascribed to it offered by drukomat.pl. To order a paper sample pack, click on the "Paper sample pack" icon which can be found on the "All products" subpage

The time of delivery of the order depends on the moment of accepting the files and making the payment. If the acceptance and payment take place on a given day by 4.00 p.m., the delivery time begins on the next business day. If you accept the file or make the payment after 4 p.m., we assume that both activities were performed on the next day and the start of the delivery period is moved by one business day. For selected products, quantities and weights, it is available for file approval (and payment) in the standard mode at 11.00 a.m. with same day shipping. If you choose for your order the delivery mode express, and accept the files and pay for the order by 1 p.m. or 4 p.m., we will ship it on the same day. The exact shipping dates are calculated in working days and indicated at each product. Remember - in order for the order to go into production, both steps should be performed: file approval and payment for the order (in the case of cash on delivery mode, the payment method should be approved).

If you want to place an order, you should have an account. You can do this before selecting a product or when placing an order. To place an order, follow these steps in sequence:

1. Select a product from the "Products" drop-down list or by clicking its icon on the home page.

2. After specifying the parameters of the selected product, click the "order" button, you will be redirected to the "Orders" page.

3. On the "Orders" page you can: choose the method of sending files, accept the uploaded graphic files, choose the payment method and make the payment, specify the address or addresses to which we will send your order as well as your preferred delivery method. You can also use the additional functionality of combining orders into one shipment.

4. "Pending orders" are those that require specific action on your part.

5. In order for the order to receive the "in progress" status, you must accept all sent graphic files and make a payment for the order. It is no longer possible to make any changes to orders directed to production.

6. "Completed orders" are orders that have already been shipped to you.

7. By placing an order at printendo.com, you will receive from us: confirmation of the order, message regarding the acceptance of files, information about the transfer of the order for implementation, information about sending the shipment together with a VAT invoice.

For some products, you can shorten the standard order completion time by selecting the express option. Sometimes it also happens that we are able to send your order earlier than indicated on the Website, but we are not always able to guarantee it.

The order can only be canceled until the files are accepted. If you have paid and have not yet accepted the files, you still can cancel the order. For this purpose, you should send us an email to the following address: kontakt@drukomat.pl Not later than within 14 working days, you will receive a refund to the bank account indicated by you.

You can check the status of the order after logging in to the website. You can get there by clicking the "Orders" link in the top menu of the website. There you will find all the relevant information about your order, including its status. After expanding the order details, you will be able to make a payment as well as upload and accept the graphic file. The order in which you have accepted files and payments will change the status to "in progress".

The order that has not been paid (in the case of a transfer) remains valid for a period of 30 days. After this time, it is automatically removed from the system.

Invoices are available in electronic form only. After placing an order, the system will automatically generate a proforma invoice in your panel. You can download it at any time by expanding the details of the order or by going to the "Invoices" page in the "My Account" tab. In the case of orders paid in a given month, which have not yet been sent for execution, the system will generate an additional document - an advance VAT invoice at the end of the month in which the payment was made. The advance VAT invoice is available for download in the "Invoices" tab. However, the final VAT invoice will be available on your account after your order has been shipped. You gave your consent to receive invoices in this form by creating an account on our Website. In the package with the ordered products that you or your client will receive, there will always be only what you ordered - there will never be an invoice or our advertising materials.

We offer the following payment methods; payment via PayU, PayPal or a bank transfer. To make a payment using the PayU or PayPal system, go to the "Orders" subpage and expand the order details. Click the "pay" button - you will be redirected to a secure payment page where you can select your bank and make the transfer. After making the payment, you will be redirected to our Website. We will receive confirmation of your transfer within approximately 15 minutes. Then, the status "paid" will appear next to your order. If you choose the bank transfer option, your payment will be credited to our account at the earliest on the next business day after making the transfer and depends on the time when you make it. Therefore, the status "paid" for your order will appear later than it is for payments in automatic payment systems. To speed up the booking of the transfer, send us the file with its confirmation by email or upload it using the option of uploading the transfer confirmation available in the detail section of the order. You can generate the content of the transfer by clicking the "pay" button from the order level.

Yes you can. Group payment is available for orders where you have chosen a secure online payment. On the "Orders" page, select the orders you want to pay for and click the "pay with PayU" button. Once the payment is completed, the status will change to "paid", which may take up to 15 minutes.

On the order page, you can choose any form of payment. You can do this until you approve your preferred method. After paying for the order, the function will become inactive. You can change the payment method from the order level by expanding the available list. The selected form must always be confirmed with the red button.

RGB is a colour space used in digital media: monitors, scanners or digital cameras. In offset printing technology, colours are obtained in a different way - by mixing 4 CMYK primary colours. That is why files for printing should be prepared in the CMYK colour space.

The main difference is the number of colours that can be obtained in these colour spaces. RGB space is a colour model resulting from the properties of the human eye. In the eye, the impression of seeing any colour can be created by mixing three light beams of red, green and blue in fixed proportions. CMYK colour space is a set of four basic colours of printing inks, commonly used in colour printing in polygraphy and related methods - cyan, magenta, yellow and black.

These differences result from the ability to reproduce colours on a given digital device. It is different for everyone. For technological reasons, printing machines or printers are not able to render the same colours as those seen on most monitors.

Of course, printing in colours other than CMYK is possible, but due to the fact that these are special colours, you have to take into account the costs that are greater than those presented in our price list. To find out about them, click the "Haven't found your product?" icon on the main page and enter the parameters necessary for the valuation of your project.

It might seem that this is not the simplest thing, but we will help you with that. On the calculation subpage, after selecting a specific product, you will find a link leading to instructions on how to prepare a graphic file and you will be able to download mock-ups of the project prepared in various graphic programs. We suggest that all pages of the project are included in one file (except for a few products, e.g. a catalog in adhesive-bound binding, where the cover must be sent in a separate file). If the information contained in the manual and in the FAQ (Files and projects section) is not sufficient and you still have doubts about the project you have prepared - you can always write to us at info@printendo.com.

The file with the covers should be prepared in the form of a two-page spread and should include: - on the first page - cover IV, spine, cover I, - on the second page - cover II, spine (not printed), cover III. Remember to include a 6mm extra margin at the spine of the cover and the first and last pages of the interior. This place will be used to glue the cover together with the pages inside the catalog. The graphics placed in this area will not be visible and this should be taken into account when preparing the graphic design. Internal pages should be sent in a multi-page file (number of file pages = number of inside pages). On the calculation subpage (and by clicking on "Orders") we have placed the instruction "How to prepare a file?". You will also find ready to use, dimensioned mock-ups prepared in the most popular graphic programs.

To maintain good print quality, photos should have a resolution: - for offset printing, minimum 200 dpi. - for digital printing, at least 150 dpi. In large-format graphics, e.g. billboards, lower resolutions are allowed - from 72 dpi.

Files should be sent in the following formats: PDF, TIF, PSD or JPG saved in CMYK colours. We allow the possibility of sending files prepared in the COREL DRAW program. These files, however, are not postscript files and in their case we are not able to take responsibility for any printing errors. You will always be able to accept the preview before submitting the file for printing.
All bitmaps should be saved in CMYK 8-bit per channel mode. Saving in 16 or 32 bit per channel mode does not increase quality but may cause errors, for which the Printing House is not responsible.

We allow you to send CDR files, you can deliver them to us by any method you choose, available after selecting the ADD GRAPHICS button on the "Orders" subpage. We will convert the file into PDF format and then you will be able to accept the graphics in the PREFLIGHT system. Remember to convert all texts into curves before sending the file. CDR files are not postscript files and in their case we cannot take any responsibility for any printing errors.

To send files to your order, go to the "Orders" subpage. Select the order you want to add the file to. Expand its details and click the ADD GRAPHICS button. You can choose from three methods of delivering files: Preflight - after selecting this button, you select the appropriate file on your disk, which will be sent to our server. Shortly after that you will receive a message with a link to the page, where you will be able to preview the graphics, report any errors and accept the project for printing. You can also send the file to us by email, but its size cannot exceed 15 MB. As in the first case, you will receive a message containing a link to the page with a preview of the graphic. The files can also be delivered by mail on CD or DVD. Here you can also approve it after receiving an email with a link to preview and accept the artwork. Choosing one of the last two methods extends the order fulfillment time. We therefore suggest that you choose the first method.

Of course you can. There is a hotline at your disposal at +49 3056794936 - you can call us and ask for help. Our consultants will show you the best way to send files and answer other questions.

We have a fully automated Preflight application that detects over 100 potential errors in files, including: no font, wrong colours or inappropriate graphics resolution. After expanding the order details from the "Orders" level and clicking the ADD GRAPHICS button, you will go to the page where you can choose one of the available options. You can also order a paid file check, which will be performed by our specialist. To do this, when specifying the parameters of the ordered product, select the option "checking by a consultant". We will start checking your files after you have paied for the order.

To minimize the risk of mistakes when assembling the pages on the sheet, please send the entire corrected file. Thanks to this, we will be sure that the pages will be placed in the publication in the correct order.

We pack the shipment in durable cardboard packaging, thanks to which your order will reach you or your client safely. In the package that you or your client will receive, there will always be only what you ordered - there will never be an invoice or our advertising materials.

For orders placed in our store, we provide additional services, such as: non-standard packaging and labeling of cardboard boxes. To order such a service, contact the Customer Service Office.

We use the services of GLS.

Yes. You can indicate the default shipping address in the "Account Settings" form or on the "Address Book" subpage available on the "My Account" page. You can change the default address at any time.

Of course. If you want to order a shipment directly to your customer, saving time and money, indicate the sender of the shipment in the "Delivery address" tab on the "Orders" page. No name shipping is associated with any additional costs.

You may have entered a wrong email address. Another reason may be the anti-spam systems installed on your computer or server. Some email messages are blocked by them and classified as spam. While creating an account, temporary technical problems could also occur and your application did not reach us. If you do not receive the confirmation within 24 hours, please try to create an account again or write to us at: info@printendo.com.

We treat all customer data as confidential. None of the employees of the printendo.com website knows the clients' access passwords.

Yes, to be able to take full advantage of our store's offer and place an orders, it is necessary to create an account.

Of course. You can change your password at any time on the "Account settings" subpage on the "My Account" page.

Multiuser is a functionality that allows multiple users to use one account. The person setting up an account on the Website is also its administrator who adds or removes new users, granting them appropriate permissions. The administrator may also appoint further administrators of a given account. Each user is responsible for the assigned task: a sales representative for placing an order, a graphic designer for preparing and adding a graphic file, and an employee of the accounting department for making a payment. This division of labour can greatly facilitate the management of the entire ordering process.

We use six technologies for production: offset printing, digital offset printing, digital direct printing, solvent printing, UV printing, latex printing.

In offset printing, we rely on modern and very efficient Heidelberg sheet fed offset machines; among others, we have two Heidelberg machines: XL 162-4 + LX and XL 162 -5+ LX, which enable printing in the format 1190 x 1620 mm. They are supported by printing machines: 10-colour printing Heidelberg XL106-10-P and two machines: CX 102-4 + LX and CX 102-5 + LX. The machine park of the offset printing house is complemented by a well-equipped bindery, which enables professional finishing of prints. We offer a full range of bookbinding works: saddle stitching, gluing, spiraling, cutting, laminating, folding, creasing, slatting, drilling holes. We have, among others, the KOLBUS KM 600 machine for Hotmelt and PUR adhesive-bound binding that is not only precise, but also very efficient (up to 7,000 pcs/h). We also take care of effective refinement - we varnish, foil and laminate. The Autobond digital UV varnish machine allows to precisely apply the selective varnish and laminate in line.

Digital offset printing is provided by HP Indigo technology. We are the first in Poland to have a digital printing machine park with offset quality: HP Indigo 10,000, HP Indigo 20,000 and HP Indigo 7,800. The maximum print format is 73x110 cm, so we offer photo quality printing in A1, A3, B1, B2 formats. These machines enable the production of limited-edition and personalized orders. Thanks to them, we also print on synthetic materials, decorative papers and coloured cardboard. All of them allow for printing with white colour and Pantone simulation.

For printing in solvent and UV technologies, we use high-performance plotters that ensure excellent quality. Thanks to Agfa, Mutoh and Roland machines, we are able to print (without combining them) banners or meshes up to 320 cm wide and print on materials such as: glass, plexiglass, PVC plate. Two Agfa Jeti Titan plotters are used for this purpose and are able to print materials of almost any thickness. Products from UV printing are resistant to external factors and can be processed after printing (milled to shape). We produce professional large-format prints on 10 modern plotters.

Kornit Storm II is responsible for digital direct printing on textiles. It's intense colours, ecology and photographic quality of printing. The inks used for printing are thicker than those used in inkjet devices. The process of thermal fixing of the print guarantees its durability. We print projects in full colour. In order to obtain a high-quality print on dark colours of t-shirts, bags or backpacks, we additionally use white underprint.

The advanced HP Latex 370 machine means primarily environmentally safe inks, vivid colours and printing on a wide variety of substrates - including canvas, textiles and coated papers. Latex printing is odorless and safe for health. HP Latex inks combine the best features of solvent-based inks (solvents), resistant to UV rays and water.

The purpose of using varnish is to protect and refine the print. The dispersion varnish is available in matt and gloss versions. Using it gives the right effect to the finished product. Offset varnish resembles colourless paint and, above all, protects the print. The UV varnish can be placed on the entire product or selectively on some of its elements. This gives the final product an elegant look.

Our modern and well-equipped machine park includes machines from such manufacturers as: Heidelberg, HP Indigo, Durst or Roland. Our group of experts is constantly working on improving technology and developing new products. Drukomat.pl can boast the highest quality of prints and unique colour depth, which we achieve, among others, thanks to strict compliance with the ISO 12647-2 standard. Thanks to the internal quality management and the automatic production control system, we monitor the order from the moment you send the graphic files to the delivery of the finished product.

The weight of paper is the mass of paper expressed in grams per 1 m². The higher the weight, the thicker, stiffer and less transparent the paper is. The choice of paper weight is important for the functionality of the product. For example, low paper weights, from 90 to 150 g/m², are ideal for printing leaflets and information brochures, while paper with a weight of 300 - 350 g/m² can be used for production of folders, business cards or invitations.

Offset paper is uncoated paper, suitable for example for printing in office printers (PREPRINT version). Offset paper is used to print e.g. letterhead, calendaria, etc. Coated paper belongs to the group of papers that give a gloss or matt effect. It is used for the production of e.g. catalogs, leaflets, posters, etc.

Products (e.g. leaflets or posters) that are printed in full colour on one side only - are marked with the symbol 4/0. The 4/4 marking indicates that the same products is printed in full colour on both sides.

You can submit a complaint using the form available on the Website on the order page or by email by sending a message to info@printendo.com. To use the form, select the order that has already been completed, expand its details and click the red link "Complaint". In the form you call, give the reason for the complaint, attach photos and show us your expectations. You can also find a link to the complaint form in the footer visible on each page of the Website.

The deadline for filing a complaint is 14 days from the date of delivery. We consider most complaints on the first working day following its submission. Some complaints, however, require a more detailed examination and therefore their processing may take more time (up to 3 business days).

You can combine orders into one shipment, provided that:

- they have the same shipping address and sender,
- the "standard courier" delivery method was chosen,
- are not multi-addressed.

NOTE! Custom orders and those with an additional instruction with an individual packing method are not subject to merging.

Products can be combined within one of the groups indicated in the table:

*Products table

Group 1
Plano sheets Waiter's notebook Digital proof
Tickets Adhesive-bound notebooks Boxes
Card/key case Spiral-bound notebooks Offer folders
Waiter's notebook cases CD/DVD packaging Leaflets
Menu card holders Starting numbers Paper advertising bags
Advertising brochures Wrapping paper Brochures
Pocket calendars Letterheads Business cards
Adhesive-bound catalogs Posters up to B2 format MultiLoft business cards
Spiral-bound catalogs Postcards Folded business cards
Stitch catalogues Plate pads Advertising wobblers
Menu Triangular displays Invitations
Tags


Group 2
Banners Large format posters
Self-adhesive foils Meshes
Foil stickers Presentation stands
Stamps Mesh advertising bags

Yes, but there are two stages of combining orders into one shipment:

Stage I - for orders with the status "pending", i.e. without payment, the file status is neutral
Stage II - for orders that have reached the status of "in progress", i.e. are paid and have accepted files

NOTE! You will not be able to combine orders with different statuses - you can only combine orders with the status "in progress" or only with the status "pending", assuming that the conditions from point 1 are met. What conditions must be met to bundle orders into one shipment? What products can be bundled?

Stage I - orders with the status "pending"

If you bundle orders before paying (orders with the status ""pending"), the value of the saved amount will be automatically reduced in one of the orders with the lowest weight included in the shipment.

Stage II - orders with the status "in progress"

In the event that you bundle orders with the status "in progress" in one shipment, the saved amount will be returned to your bonus account at the time of sending the shipment. The funds accumulated on this account can be used at any time for subsequent purchases on our Website. We reserve that we do not refund funds to the client's bank account.

Note! Bundling orders into one shipment will not always allow us to reduce delivery costs resulting from the optimization of packaging.

The shipment date for orders included in one shipment is always determined by the order with the longest delivery date.